Privacy Policy

This Privacy Policy explains in detail the types of personal data we may collect about you when you interact with Allegro Music.  This Privacy Policy has been updated to comply with the May 2018 General Data Protection Regulations.  For more information regarding GDPR, please follow this link: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/

We hope the following sections will answer any questions you have but if not, please do get in touch with us.

  1. Who we are
  2. Legal bases for processing data
  3. When do we collect personal data
  4. How long will we keep your personal data
  5. Who is data shared with
  6. Access to your personal information
  7. Users 16 and under
  8. Contacting the regulator

1. Who we are

Allegro Music Limited is a company registered in England and Wales with the company registration number 02401451.  Our registered company address is 23 Queenborough Lane, Braintree, Essex, CM77 7QE.

Our correspondence address is Allegro Music, 252-254 London Road, Westcliff, Essex, SS0 7JG.

 

2. Explaining our Legal Bases for collecting data

The legal bases for processing your data are outlined below:

Contract purposes

When you make a purchase from us you are entering into a contract with us.  In order to perform this contract we need to process and store your data.  This may involve contacting you via email, telephone or post to confirm, query or cancel your order.

Legitimate business interests

In certain situations we collect and process your personal information for purposes that are in our legitimate organisational interests.  We will always offer you the chance to opt out of any contact from us that is not covered under contractual purposes.  We describe below the situations where we may use this basis for processing.

With your explicit consent

For any situations where the two bases above are not applicable, we will instead ask for your explicit consent before using your personal information in that specific situation. 

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3. When do we collect personal data

Purchasing Online, Instore and via Telephone

If you purchase from us, we will collect your name, billing/delivery address, order information, email address and telephone numbers allowing us to process your order.

Marketing Communication

We aim to communicate with you about our products and services in ways that you find relevant, timely and respectful. To do this we use data that we have stored about you, such as what products and services you have bought in the past, as well as any preferences you may have told us about.
We use our legitimate organisational interest as the legal basis for communications by post and email. In the case of postal mailings, you may object to receiving these at any time using the contact details at the end of this policy. In the case of email, we will give you an opportunity to opt out of receiving them during your first purchase with us. If you do not opt out, we will provide you with an option to unsubscribe in every email that we subsequently send you, or you can alternatively use the contact details at the end of this policy.

Contacting us with Queries or Concerns

If you contact us with queries or concerns, we will collect your name, billing/delivery address, order information, email address and telephone numbers allowing us to address your query.

Surveys, Forms & Reviews

When completing surveys, forms or leaving reviews, we may collect your name, billing/delivery address, order information, email address and telephone numbers allowing us to address your query.

Social Clubs

We will collect appropriate data to allow us to contact you regarding event dates and times as well as sending you the required newsletters.

Social Media

Your social media username, if you interact with us through those channels, to help us respond to your comments, questions or feedback.

Payment Information

If you use your credit or debit card to purchase from us or to make a payment, we ensure that this is carried out securely and in accordance with the Payment Card Industry Data Security Standard (PCI-DSS) by using the compliant payment providers listed below. 
Allegro Music never store full card numbers, security codes or expiry dates.

For specific privacy information on the payment gateways we use please use the list below.

Cookies

A cookie is a small file, typically of letters and numbers, downloaded on to a device when the user accesses certain websites. Cookies are then sent back to originating website on each subsequent visit. Cookies are useful because they allow a website to recognise a user’s device.

We use these essential, functional and analytics/performance-related cookies across our website to provide you with the optimal online shopping experience as well as to ensure site performance is maintained.

Links with information on how you can control cookies for all the major browsers can be found below. Please be aware if you turn off cookies in your browser then these settings apply to every website you visit, not just Allegro Music Ltd.

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4. How long will we keep your personal data

Whenever we collect or process your personal data, we'll only keep it for as long as it is necessary for the purpose for which it was collected.

At the end of that retention period, your data will be deleted. 

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5. Who is the data shared with?

We sometimes need to share your personal data with third parties to process orders, gain feedback and reviews. We use the policy applicable to the individual organisations to keep your data safe and protect your privacy.

Below is a list of the third party organisations we use. (Applicable as of May 2018 Privacy Policy)

  • Google
  • PlusNet
  • autoCrat
  • Facebook
  • Twitter
  • Instagram
  • Reviews.co.uk
  • MailChimp
  • Royal Mail
  • APC Couriers
  • Sutherland Trading 
  • JHS
  • Selectron UK
  • Barnes & Mullins
  • Proel
  • SagePay
  • PayPal
  • Omni Capital
  • W3 Applications
  • Award Music Ltd

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6. Access to your personal information

The General Data Protection Regulation (GDPR) provides you with the following rights:

  • The right to be informed
  • The right of access
  • The right to rectification
  • The right to erasure
  • The right to restrict processing
  • The right to data portability
  • The right to object
  • Rights in relation to automated decision making and profiling.

You have the right to request a copy of the personal information Allegro Music hold about you, to have any inaccuracies corrected and to withdraw consent at any time. (Where relevant)  

Please address requests to the data controller, Allegro Music using the address below:-

252-254 London Road
Westcliff-On-Sea
Essex
SS0 7JG

Alternatively, click here to complete a Subject Access Request.

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7. Users 16 and under

If you are aged 16 or under, please get your parent/guardian's permission beforehand whenever you provide personal information to any of our websites. Users without this consent are not allowed to provide us with personal information.

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8. Contacting the regulator

If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
You can contact them by calling 0303 123 1113.


Alternatively go online to www.ico.org.uk/concerns
 

© Allegro Music 2018

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