Returns

Returns For Items Bought Online

Our returns policy and returns form is right here and designed to give you confidence in Allegro Music.  We make it clear about what your rights are and will do everything we can to ensure you are happy with your whole experience.

You have the right to return goods purchased from our web site within 14 days from the day you received them for any reason, with just a few limitations as described below.

The goods being returned must be in 'as new' condition, in the original packaging, or in the case of used goods, "as received".

It is your responsibility to arrange and pay the cost of returning the goods, this must be via a reputable courier. Please note that we can arrange the collection and return of goods but the cost of the return carriage will be paid for by the customer in advance.

Allegro Music Ltd reserves the right to the right to charge a minimum fee of 15% of the purchase price in cases where the goods are not returned to us as previously described.

We reserve the right to make a charge for items being returned that have been opened, updated, or modified for your personal requirements and may require time to return to a standard selling manner of up to 15% of the purchase price.

Before returning any item, you must complete a returns authorisation form, this can be done so below.

Items returned without authorisation will be rejected.

Refunds are made within 14 days.

Exceptions:

• Large items that were delivered assembled will need to be returned via an equivalent form of transport.
• Bespoke orders cannot be returned unless they are faulty
• Items that involve being put to the mouth to play such as reeds, harmonicas etc, cannot be returned

Returns & Cancellations For Items Bought In Store

If you wish to return an item purchased in store that is faulty, you can do so within 7 days of purchase, assuming the fault is a genuine manufacturing one and not caused by misuse.  We will offer to exchange the item for the same or another item of your choice, or offer a refund if appropriate.  If within 7 days of purchase/order, you wish to return or cancel an item purchased or ordered in store simply because you do not like it, or no longer need it, we will try to exchange it for another item, or may charge a cancellation/restocking fee of up to 15% of the purchase price, at the discretion of Allegro Music.

Online & In Store Returns Form

Thank you for completing this form, a member of our customer service team will contact you shortly.