Delivery Options & Easy Returns

If you would like your purchase delivered on a specific day, please let us know by using the "Specific delivery information" box at the checkout.

Most items are shipped by courier, although some smaller items are delivered by Royal Mail recorded delivery, and will need to be signed for on delivery. Deliveries to non-standard addresses will incur an extra charge but if you call our Sales Line on 01702 334488 then we can let you know the cost of delivery. These include, but are not limited to, Northern Ireland, Scottish highlands & islands, Isle of Man, Isle of Wight, Channel Islands and the republic of Ireland.

We offer the option for you to request delivery to a different address to the billing address of the purchaser. Before a decision is made, we make several security checks to protect ourselves against fraud, we therefore reserve the right to refuse to deliver to this address should we not be able to verify it. We will contact you should we encounter problems verifying your alternate delivery address.

Most of the items on our website are in-stock, and as such, we are normally able to dispatch your order to you within 1-2 days. Where an item is not in-stock, we will contact you to let you know a likely delivery date.

If you do not examine your goods before signing for them please make sure you sign for them as 'unchecked'. You must inform us within two working days if the goods have been damaged in transit so that we can make a prompt claim against the delivery company and correct the problem as swiftly as possible.

A condition of purchase is that you agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

This delivery information is for UK addresses. Non-UK customers should read the 'Overseas Customers' section for delivery information to non-UK addresses.

Customers receiving smaller instruments going by courier will receive and email or text the morning of delivery with a 2 hour time slot for your delivery.

Free delivery on orders over £49

Free delivery to UK mainland addresses.  Acoustic pianos and assembled digital pianos and organs may incur additional charges to some locations.

Standard delivery charges

£4.99 for orders up to £49.

Free delivery on orders over £49.  Acoustic pianos and assembled digital pianos and organs may incur additional charges to some locations.

Overseas customers

If you live outside the UK mainland please contact us prior to placing your order. We do not currently offer a delivery option to non-UK addresses via this website. Orders to non-UK addresses must be placed over the phone and we will confirm the delivery options and delivery charge. All orders will normally be fully insured against loss or damage whilst in transit; any damage must be reported within 48 hours of receiving your order.

Our returns policy and returns form is right here and designed to give you confidence in Allegro Music.  We make it clear about what your rights are and will do everything we can to ensure you are happy with your whole experience.

You have the right to cancel goods purchased from our web site within 14 days from the day you received them.

The goods being returned must be un-opened and in 'as new' condition, in the original packaging.

It is your responsibility to arrange and pay the cost of returning the goods, this must be via a reputable courier. Please note that we can arrange the collection and return of goods but the cost of the return carriage will be paid for by the customer in advance.

Allegro Music Ltd reserves the right to the right to charge a minimum fee of 15% in cases where the goods are not returned to us un-opened and in 'as new' condition. 

We reserve the right to make a charge for items being returned that have been opened, updated, or modified for your personal requirements and may require time to return to a standard selling manner of up to 10% of the purchase price.

Before returning any item, you must complete a returns authorisation form, this can be done so below.

Items returned without authorisation will be rejected.

Refunds are made within 14 days.

Exceptions:

• Large items that were delivered assembled will need to be returned via an equivalent form of transport.
• Bespoke orders cannot be returned unless they are faulty
• Items that involve being put to the mouth to play such as reeds, harmonicas etc.

Thank you for completing this form, a member of our customer service team will contact you shortly.