Christmas Returns

If you have a query regarding an online purchase for any of the reasons below, please click on the relevant link to help us expedite your enquiry. Please note, to ensure we can deal with your enquiry as accurately and quickly as possible, please use this online resource to register your query.

 

Returning an unwanted purchase

You have the right to cancel goods purchased from our web site within 14 days from the day you received them.

The goods being returned must be un-opened and in 'as new' condition, in the original packaging.

It is your responsibility to arrange and pay the cost of returning the goods, this must be via a reputable courier. Please note that we can arrange the collection and return of goods but the cost of the return carriage will be paid for by the customer in advance.

Allegro Music Ltd reserves the right to the right to charge a minimum fee of 15% in cases where the goods are not returned to us un-opened and in 'as new' condition.

Before returning any item, you must complete a returns authorisation form, this can be done so below.

Items returned without authorisation will be rejected.

Refunds are made within 14 days.

Exceptions:

  • Large items that were delivered assembled will need to be returned via an equivalent form of transport.

  • Bespoke orders cannot be returned unless they are faulty

-----------------------------------

Returning a faulty item

All new and ex-demo products sold by Allegro Music are supplied with a minimum of a full 12 month parts and labour guarantee.

All second hand goods are covered by a minimum 3 month parts and labour guarantee.

Many of our products feature free extended guarantees. The length of these extended guarantees will be stated on your receipt.

If your product should fail for any reason within the first month of purchase, we will collect and replace it with a brand new one, free of charge. Please note that ex-demo equipment and second-hand equipment is not covered by this policy.

In the case of goods that fail after the first month, or ex-demo and second-hand goods that fail at any time within the warranty period, we ask that you return the goods to us by an insured method. We will repair the item free of charge and return them to you by an insured delivery method. The return delivery costs are payable by the customer. Before returning any equipment you must complete our return request form.

-----------------------------------

I want to report a missing item

-----------------------------------

I have another question regarding a purchase made on your web site

-----------------------------------

Christmas Opening Hours

ONLINE ENQUIRIES

  • CHRISTMAS EVE 8AM - 4PM
  • CHRISTMAS DAY - CLOSED
  • BOXING DAY - 10AM - 4PM
  • WEDNESDAY 27TH - SATURDAY 3OTH DECEMBER 8AM - 5.30PM
  • NEW YEARS EVE 8AM - 4PM
  • NEW YEARS DAY 10AM - 4PM
  • TUESDAY 2ND JANUARY - 8AM - 4PM

 

SOUTHEND

  • CHRISTMAS EVE 9.30AM - 4PM
  • CHRISTMAS DAY - CLOSED
  • BOXING DAY - 10AM - 4PM
  • WEDNESDAY 27TH - SATURDAY 3OTH DECEMBER 9.30AM - 5.30PM
  • NEW YEARS EVE 9.30AM - 4PM
  • NEW YEARS DAY 10AM - 4PM
  • TUESDAY 2ND JANUARY - 9.30AM - 5.30PM

 

CHELMSFORD

  • CHRISTMAS EVE 9AM - 4PM
  • CHRISTMAS DAY - CLOSED
  • BOXING DAY - CLOSED
  • WEDNESDAY 27TH - SATURDAY 3OTH DECEMBER 9AM - 5.30PM
  • NEW YEARS EVE 9AM - 4PM
  • NEW YEARS DAY 10AM - 4PM
  • TUESDAY 2ND JANUARY - 9AM - 5.30PM

 

COLCHESTER WAREHOUSE

  • CHRISTMAS EVE -  CLOSED
  • CHRISTMAS DAY - CLOSED
  • BOXING DAY - CLOSED
  • WEDNESDAY 27TH - SATURDAY 30TH DECEMBER OPEN FOR TELEPHONE/EMAIL ENQUIRIES 9AM - 4PM
  • NEW YEARS EVE - CLOSED
  • NEW YEARS DAY - CLOSED
  • TUESDAY 2ND JANUARY - 9AM - 5.30PM